Frequently Asked Questions
Q.Does the price include set up and delivery?
A.Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax.
Q.Do you deliver to other cities?
A.Delivery is free within 10 miles. Beyond that a small travel fee applies based on distance — call us for an exact quote for your address.
Q.Does the rental time include your set up time?
A.No. We arrive early to set up so you get the entire rental time to play.
Q.When do you set up?
A.That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
Q.We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A.No. The jump should be clean when you get it. WilCo Event Rentals cleans and disinfects after every rental.
Q.Do we have to keep it plugged in the entire time?
A.Yes. A blower keeps air in the inflatable the entire time, so each unit needs one standard 110V outlet within about 100 feet. We bring our own heavy-duty extension cords. If your location has no power available, you will need to provide a generator.
Q.What about parks? Do parks have electricity?
A.We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you will need to provide a generator. Also, parks are first come, first serve so get your spot early in the day.
Q.What payments do you take?
A.Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Q.What if we need to cancel?
A.Please check out our policies page for details.
Q.Do you require a deposit?
A.Yes, all orders require a 25% deposit to reserve your date. Deposits are fully refundable if you cancel at least 8 days before your rental date. If you cancel 2-7 days before your rental, you will be given a rain check good for 1 year.
Q.How big are the jumps?
A.Each item's page lists the space it needs, including room for stakes and the blower. When in doubt, measure your space to make sure it fits — inflatables can't rub against walls or trees. If you have stairs or a tiered backyard, call us to discuss setup options.
Q.What about the big jumps? Any special requirements?
A.Check the requirements listed with each jump. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q.What surfaces do you set up on?
A.We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q.Can we see a copy of your contract and safety rules?
A.Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q.Are we responsible for the unit if it gets a tear or damaged in any way?
A.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.